| TERMS OF SERVICE |
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IMPORTANT INFORMATION The following terms and conditions of use commence upon entering the Annod Face & Body Care website. Annod Face & Body Care reserves the right to ammend the terms and conditions of use at any time. Therefore it is your responsibility to return to this site on a regular basis and familiarise yourself with these terms and conditions. By accessing the Annod Face & Body Care website you are hereby accepting the terms and conditions of use as set out below. By accessing the Annod Face & Body Care website you acknowledge that the material in this website is the subject of copyright and may also be the subject of other Intellectual Property and legal rights.
ORDERING GUIDELINE
1. Orders can be placed through our website, by email, fax, post or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.
ORDER BY FAX
ORDER BY MAIL
Annod Face & Body Care Please be aware that your cheque or money order must clear before we can process your order.
TELEPHONE Phone +61 2 49434464
4. Due to the volatile nature of the essential oil market, price commitment is made on the placement of order only. We endeavor to ensure accurate pricing on both our catalogue & website. We will do our best to notify our customers of discrepancies due to changes in prices.
6. We offer same day Pick Ups. Please provide a few hours notice before the time of collection so that your order can be invoiced, picked, packed and ready for pick up at the time of your arrival.
PAYMENT METHOD 1. All orders must be paid for prior to shipping. 2. We accept Visa, MasterCard, American Express, and Diners Club . We also accept Direct Deposits. If you choose to pay via Direct Deposit you will be required to fax or email your official Direct Deposit receipt so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared. 3. Cheques & Money Orders are to be made out to Annod Face & Body Care. Cheques &Money Orders must be received at our Newcastle Office before the order can be dispatched. Please record your order reference # name on the back of the cheque or money order. 4. EFTPOS is available at our Highfields for Showroom Sales & Pick Up orders.
Our account details for direct deposit: PRICING & TAXES 1. All prices are quoted in Australian Dollars. Prices quoted in our catalogue & website do include GST. 2. GST is applied to all orders within Australia on taxable items including freight. We cannot waive GST unless required documentation is supplied for Australian orders. 3. International orders do not incur GST, however, there may be import duties and taxes applicable to the destination of shipment that Annod Face & Body Care cannot be responsible for. If you have questions about these taxes please contact your local customs office. 4. All prices quoted do not include shipping & transportation costs.
CANCELLATIONS 1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.
SHIPPING 1. Annod Face & Body Care has accounts with several major courier companies including Australia Post 2. Freight calculation is based on weight, volume and destination. Sales consultants are happy to provide freight quotes before processing payment if requested at the time the order is placed.
RETURNS & REPLACEMENTS
1. If there are any issues with a product that you ordered from Annod Face & Body Care you need to report this within 7 days of receiving the goods. Send all correspondence to:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Or Telephone It is important to note the name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. 2. Any problems reported after 7 days which are not the fault of Annod Face & Body Care will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 3 months of the invoice date. Returns will not be accepted beyond 3 months.
3. Items purchased at the Annod Face & Body Care Webstore are entitled to "Annod Face & Body Care 100% satisfaction guarantee”. If, for any reason within the first 3 months, you aren't 100% satisfied with your purchase you can return it to us for a refund of your purchased price.
In order to receive a full refund of your purchase price (less shipping &
a) First of all, you must have purchased the item from the Annod Face & Body Care Webstore. To receive a return authorization: Send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it / or telephone 61 2 434464 to request a return authorization number and Please provide as much detail as possible regarding your original order: name, order id, product, and date if available. As soon as we have processed your request you will receive an email with instructions where to send the return. Please return all products applicable. Once we receive your complete returned package, we will process your refund for the purchase price, less shipping and handling charges. Your refund payment will be in the same manner of your original payment, i.e. if you paid by credit card, your refund will only be credited to the same credit card used for the purchase. 4. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Annod Face & Body Care’s behalf). International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back. 5. If an error has been made by Annod Face & Body Care with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods. 5. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer’s expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse. 6. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.
PRODUCT LIABILITY
The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. MANUFACTURED PRODUCTS INGREDIENT DISCLAIMER As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, Annod Face & Body Care reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers. Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.
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